Search

Reuters report: Patient portals underutilized

Posted by Steve Wong on January 10, 2019

Most U.S. patients not using online medical portals, partly due to unequal digital access, literacy

Read More

Topics: Customer service, Doing business with payers

A new year means a new health plan for many patients

Posted by Steve Wong on January 04, 2019

The Provider Portal gives you instant access to check member eligibility, submit authorizations & referrals, check claims status, and much more!

Read More

Topics: Customer service, Doing business with payers

We're days away!

Posted by Christine Murphy on December 27, 2018

As the new year approaches, we’re increasingly excited about our transition to AllWays Health Partners, a plan that puts our customers’ needs at the center of everything we do.

Read More

Topics: Customer service, Doing business with payers

Countdown to AllWays Health Partners – New Year, New Email Addresses

Posted by Steve Wong on December 18, 2018

As we transition to AllWays Health Partners on January 1, you may have noticed we’ve already started changing our company email domain name to @allwayshealth.org. We began the migration in early December and expect it to be completed by the end of this week.

Read More

Topics: Customer service, Doing business with payers

Navigating the “this is not a bill” for your medical services

Posted by Mary Anne Simpson on July 19, 2018

 

Health care is complicated for the average consumer. Heck. It's even confusing for health care professionals. I’ve been in the industry for (dare I say it?) 30 plus years, and I was recently thrown for a loop by my health plan’s Summary of Payments (SOP). What’s an SOP? It’s that piece of paper we all get from our insurance company with THIS IS NOT A BILL printed right at the top. But if it’s not a bill, what is it?

After a recent preventive screening, I got the expected SOP in the mail. An SOP explains the costs for a service, including what the insurance company paid and what the member can expect to pay. Massachusetts recently switched to the SOP format. Insurers used to send a similar document called an Explanation of Benefits, or EOB. You can read what insurers are required to include in the SOP on the Division of Insurance website.

Read More

Topics: Care management, Customer service, Doing business with payers, Health care costs, Health insurance trends, Health & wellness, Innovations