Best Practice

Mass General Brigham has launched new programs to support patients with limited access to technology and digital care. The programs, piloted this spring as part of the Mass General Brigham United Against Racism initiative, are bringing digital resources directly to patients in high-risk communities. The programs focus on a three-tiered approach—providing patients access to physical devices like tablet computers, software technologies like web access and digital tools, and digital literacy training.

In collaboration with our partners at Mass General Brigham, our members now have free access to the Down Syndrome Clinic to You (DSC2U), an online service developed by Dr. Brian Skotko, MD, MPP, and the teams from the Down Syndrome Program and Lab of Computer Science at Massachusetts General Hospital. DSC2U provides patients with a personalized health and wellness plan that can be shared with their primary care provider to improve their overall health care journey. Keep reading to learn more about the clinic and Dr. Skotko’s mission to democratize healthcare for people with Down syndrome.

A survey of 50 clinical leaders at health systems, hospitals, and ambulatory surgery centers conducted by the Deloitte Center for Health Solutions explores how COVID-19 has impacted elective procedures.

The AllWays Health partners medical directors are practicing physicians who help us to ensure that members are getting safe, appropriate, cost-effective care. Among other duties, they write and review our medical policies and advise our clinical staff. 

We sat down with Dr. Lily Kam, one of our four medical directors, to learn more about her focus on community health throughout her journey from a medical student in Hawaii to a health plan medical director.

AI, or artificial intelligence, is revolutionizing industries from HR recruiting to customer service. And while, AI is hotter than ever, Partners HealthCare has been following its impact on our industry for years.