Best Practice

Since the pandemic began, you’ve likely been writing many more emails than usual to your patients, or even using email communication with your patients for the first time. Here are a few tips for writing clear, effective emails to your patients.

Every year, we conduct an annual provider satisfaction survey to measure the experiences of our network. This year, we received a record number of responses with more than 800 providers weighing in on what's great about AllWays Health Partners and what we can make even better.

Starting on January 1, the AllWays Health Partners provider portal became your single-stop for claims and eligibility checks. On the portal, you can check these in less than a minute. Previously, it could take up to 10 minutes to check claims and eligibility by phone. 

Not sure how to check claims and eligibility or — gasp! — not registered for the provider portal? Check out our three new demos. All three are concise, informative, and easy-to-follow for your convenience.

Quality assurance and HEDIS^®

AllWays Health Partners’ behavioral health partner Optum provides a quality assurance (QA) toolkit for primary care providers (PCPs). This toolkit was designed to explain the substance use disorders and depression measures of HEDIS® to PCPs and give recommendations for meeting these measures. HEDIS stands for Healthcare Effectiveness Data and Information Set, describing a set of performance measures for both behavioral and physical health conditions. The intent is for purchasers and consumers to use HEDIS to compare and evaluate health plans easily.  Not only that, HEDIS sets a standard for the quality of care that patients should be receiving. The National Committee for Quality Assurance (NCQA) uses HEDIS to evaluate PCPs, health plans, and Managed Behavioral Healthcare Organizations.